Workshops & Programs

“We’re in the people-building business — strengthening your workplace by improving the capability and performance of your workforce”

At MMI Training we cut through the usual business jargon and motherhood and apple-pie statements, and get to the heart of the matter — your people. You can spend long hours deliberating over the process of developing a clear vision, solid mission statement, and exciting strategy, but unless you have the people power to execute your strategy, it”s only empty rhetoric. Our programs, seminars and workshops are aimed at moving from competency to capability, from compliance to commitment, from vision to reality, and from strategy to execution.

“When the ‘why’ is strong enough, the ‘how’ becomes easier” — The Five Plateaus of Progress

  • Are your core business goals and objectives fully understood and internalized by your workforce?
  • Do your people have a sense of purpose about their daily operational tasks?
  • Are you constantly engaged in fire-fighting mode?

Direction is more important than speed, and we bring clarity, alignment and focus in providing solutions that work in today’s busy and complex workplace. Unguided effort accomplishes nothing. Bottom-line focus without clearly defined purpose engenders mediocre performance and eventual burnout.

“Efforts and courage are not enough without purpose and direction.” — JFK

Strategic performance, project performance, and organizational performance ultimately depend upon the ability of the individuals in your workforce to execute — people performance. By improving the capability of your people, you will automatically improve the strategic, project and organizational performance of your company. The success of your company ultimately rises or falls on the effectiveness and capability of your people performance.

Management Capability Improvement Workshop

Moving from working 'in' the business to working 'on' the business

Delivered in a highly interactive step by step approach, this workshop will bring managers through the essential stages of identifying and clarifying the role of a manager in today’s diverse and challenging workplace; understanding how to recognize which tasks can be delegated, and learning how to delegate effectively; learning how to prioritize and manage time within the constraints of the organization; discovering how to align universally accepted business principles with current practices in developing these fundamental management-skills basics.
Learn more - download the pdf.

Taking Care of Business — Customer Care Workshop

If you don’t take care of your customers, someone else will — how to put the 'feeling' factor back into customer care

This is a fast-paced workshop that helps everyone in the organization recognize their individual contribution to the sales process by developing quality customer relationships. What will differentiate your company from your competitors? Good quality customer care is the competitive advantage in today’s market. This approach brings ‘service’ to a whole new level with genuine care for the customers who keep you in business. This workshop will strengthen your customer relationships and engender greater loyalty.
Learn more - download the pdf.

Meet the Millenials — Understanding the Generation Y Workforce

How to tap into the Gen Y talent and bring out the best in your workforce – the key is in understanding their expectations, and how to effectively ‘engage’ this dynamic new, young, fresh, ambitious, highly educated, optimistic, confident, vibrant and intelligent workforce.

This workshop will give you a greater understanding of the Generation Y mindset, their expectations, how they like to work, and how they like to be treated. This remarkable generation looks at life, job prospects, and careers from an entirely new perspective – not the way Traditionalists or Baby Boomers viewed the world. Avoiding the temptation to put them into ‘boxes’, this workshop will show you how to approach this workforce with respect and appreciation for what they bring to the table – remember, they come with advanced cutting edge knowledge, but with your experience and wisdom you can harness and channel that knowledge to create incredibly high performing teams. Learn how to let them drive while you navigate. The old ‘Command & Control’ model of management is from another era, and does not work with Generation Y. The way forward is through collaboration and appreciative inquiry, which will identify their talent and actualize their vast potential to your advantage.
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The Targeted Mentoring Program

An effective Knowledge Management initiative to identify, capture, share, transfer and retain the key business knowledge of your organization.

Unlike the traditional mentor/protégé one-on-one relationship, this is a mentor and multiple protégés relationship for the specific purpose of knowledge transfer/sharing and bringing people up to speed as quickly as possible. It is one of the most effective learning initiatives to effectively increase the knowledge and competency levels of the business unit. This program focuses sharply on identifying your company’s core business knowledge, identifying the key knowledge holders and subject matter experts (SME), and exploring what knowledge workers need to know this crucial knowledge, which represents a significant part of the intellectual capital of the company’s assets. A structured process to target this ‘tacit’ knowledge is created, which will effectively transfer the knowledge to selected protégés over a defined time period. One essential element of this program is its ability to accurately measure, from a qualitative and quantative perspective, when the ‘tacit’ knowledge has been transferred successfully. Through the creation of knowledge binders, a knowledge matrix, and the structured framework of formal, informal and field learning experiences, current knowledge is shared, and the wisdom of long-term knowledge workers is preserved and retained.
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The Board-breaking Exercise

Learning how to break a solid wooden board with your bare hands, using a simple karate technique, and then using the metaphor to resolve issues, overcome obstacles, and break out of comfort zones by applying core leadership principles

This is a dynamic and exhilarating experience that will have a profound effect on how you perceive yourself and your ability to overcome obstacles and break out of comfort zones. The power and energy of this workshop is absolutely infectious – a super exercise to raise morale, motivate and empower your people. Participants will learn how prominent people throughout history had the amazing ability to overcome obstacles that seemed almost insurmountable. This powerful exercise helps participants develop a greater belief in their ability, improves self-confidence, and provides a psychological breakthrough for self-limiting beliefs. It translates fear into action, and helps bridge the gap between potential and results. Most of all – this is a FUN experience for your people!
Learn more - download the pdf.

The Five Plateaus of Progress Leadership Program

We must rise up from our valley of indecision, through the plateaus of progress, to climb the mountain of our commitment — creating Level 5 leaders and bringing your company from "good" to "GREAT"

Based on the book, The Five Plateaus of Progress, this program takes a fresh approach to developing leadership skills by bridging the gap between knowledge and execution. Leadership qualities can only be acquired through the practical and consistent application of key leadership principles. Participants will learn about the concept of The Five Plateaus of Progress (Awareness, Vision, Discipline, Change, Commitment) in the initial one-day workshop, which includes the spectacular board-breaking exercise, and then work through the 12 principles of effectiveness in subsequent monthly 90-minute workshops. Without imposing extra assignments on top of your already busy schedule, this program focuses sharply on the practical application of leadership principles to your existing operational tasks and management challenges. In order to move your organization from ‘good’ to ‘great’, you must bring your team leaders up to Level 5 leadership status. There is no ‘status quo’, you either progress, or regress. This is an action learning program.
Learn more - download the pdf.

The Power of Effective Public Speaking

Learn how to apply proven techniques to enhance your capability as a public speaker. It’s not WHAT you say, but HOW you say it that makes the difference. Whatever your goals, your success depends upon your ability to express your ideas clearly.

Facilitated by a qualified teacher of public speaking from the prestigious London Guildhall School of Music and Drama in England, this is an intensive two-day workshop that will transform your skill as a public speaker. The facilitator of this two-day workshop is a best-selling author and an internationally acclaimed professional speaker. This workshop will equip each delegate with the skills and techniques necessary to deliver a powerful speech with confidence and effectiveness. Learn the secrets of persuasive speaking, how to impact and convince, and how to convert your message into a powerful marketing tool through the medium of public speaking.
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The TMI (Ten Minute Interview)

An employee engagement initiative — keeping your finger on the pulse of your organization through effective face-to-face communication

Based on the best-selling book The TMI, this simple technique will transform your organization by successfully eliminating toxic behavior, engendering nourishing behavior, and creating a positive working environment. This workshop will give managers the essential knowledge and understanding of how face-to-face effective communication is the fundamental foundation required to develop trust and synergy. In today’s volatile economy, successful employee retention can only be achieved through effective engagement. Those who are not engaged will eventually leave your organization. Learning the structured process of how to conduct this monthly TMI consistently and regularly will have a powerful impact on the morale, performance and productivity of your organization.
Learn more - download the pdf.